Frequently Asked Questions

How long does delivery take?

We deliver within 10 working days, usually sooner (average around a week). If a product will take longer to arrive in stock, we will contact you to either re-arrange delivery or suggest an alternative product.

What if I'm out at the time of delivery?

You can leave special instructions at the time of your order e.g. if out, please leave in the shed: this is a part of the online order process. You will receive an email from UK Mail, once the package is in transit, to let you know when they plan to deliver the following day. If this is not convenient, they will give you a list of alternative options.

What if I find 'corked' bottles?

If your wine has suffered a production fault, such as cork taint, please notify us and you will receive a full refund. You may be asked to keep the faulty bottle, as it may need to be returned to the producer for analysis.

What if my bottles have been short delivered or broken in transit?

Please phone 0117 367 0078 immediately to speak to one of our team who can help, or leave a message with your name, details of the problem and a reply phone number and/or email address. We will contact you as soon as possible to resolve the issue.

Why has my wine been re-packaged?

We re-package all wines for courier delivery, unless specifically instructed. This is to ensure that your wine reaches you in the best condition possible.

I want to place an order, but I do not live in mainland UK

Our standard delivery policy applies to mainland UK only (excluding Highlands). If you live outside mainland UK, please phone 0117 367 0078 to speak to someone who can help.

I want to place a large order. Can I speak to someone for personal advice or to make special arrangements?

Please phone 0117 367 0078 to speak to someone who can give specialist advice.

Can I cancel my order?

You may cancel your order up to 7 days from your receipt of delivery. In this case, please see Our Service section of the website for full details.

How will I receive confirmation of my order?

If you have provided an email address, you will receive a confirmation of order message when your order has been placed, including details of your order.

Can I track my order?

Yes. Once your order has been despatched from our warehouse, if you have provided us with an email address, UK Mail will send you an email with details of how to track your shipment.

I would like to make a complaint

Please phone 0117 367 0078. You will be able to speak to someone who can help, or leave a message with your name, details of the problem and a reply phone number and/or email address. We will contact you as soon as possible to resolve the issue.