Terms and conditions

Welcome to the Strictly Wine website terms and conditions for use. These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below.

Use of our website

Access

You are allowed access to this Website in accordance with these Conditions and any orders you place must adhere to these Conditions.

Privacy policy

We will treat all your personal information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will hold this information on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation. When you shop on this website, we will ask you for and collect personal information from you such as your name, delivery address, telephone number, product selections, e-mail address, billing address, credit card or other payment information and a password. We use your information only for processing your orders; for statistical or survey purposes to improve this website and its services to you; to serve website content and advertisements to you; to administer this website; if you consent, to notify you of products or special offers that may be of interest to you. You agree that you do not object to us contacting you by telephone, e-mail or in writing for any of the above purposes and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.

Registration

You warrant that the Personal Information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects; and you will notify us immediately of any changes to the Personal Information. You agree not to use a false name or a name that you are not authorised to use, or to impersonate any other person or entity.

Our rights

We reserve the right to:

• change our Terms and Conditions from time to time, and your continued use of this website following such change shall be deemed to be your acceptance thereof; and or:
• modify or withdraw, temporarily or permanently, this website with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website.

Indemnity

You agree fully to indemnify, defend and hold us harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.

Purchasing products

Orders

We will take all reasonable care to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from our Website.

Contract creation online

When you place the order for your products on the website by pressing the confirm order button at the end of the checkout process, we will send to you an order acknowledgement email detailing the products you have ordered. Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the Products ordered unless we have notified you that we do not accept your order or you have cancelled it in accordance with our cancellation policy. The contract will be concluded in English. Non-acceptance of an order may be a result of one of the following:

• The identification of a pricing or product description error.
• You not meeting the eligibility to order criteria set out in the main Terms & Conditions.
• The product you ordered being out of stock.
• Our inability to obtain authorisation for your payment.

Cancellation and Returns

You may cancel your order for any reason up to and including 7 days from the date of delivery of your order, provided all the bottles are unopened and intact. If the order has already been despatched, then the customer is liable for the cost of returning the goods.

Cancellations must be made in writing (letter or email).

Claims for non-delivery must be made within three months of your order date.

We use the FedEx or UK Mail national courier delivery services.

In the unlikely event that your goods arrive damaged or short, please notify us immediately: claims for damage or shortage will only be accepted if they are reported to Strictly Wine within 2 days of receipt of goods. Faulty or damaged goods will only be refunded if they are found to have been damaged or broken in transit, or if a problem has occurred during production.

We understand that problems resulting from cork taint, oxidation and other production faults do occur from time to time, and in this case we will either replace the product or compensate our customers for the full cost of all reasonable claims relating to these faults. Please keep any bottles that you find to have suffered faults at production, as we may be asked to return them to suppliers for analysis.

Returns should be made in the original, undamaged packaging, and we reserve the right to withhold part of the refund value of returned goods if the product or packaging is in such a condition that the item needs to be reduced in price for resale. If products are ordered and delivery is attempted, but the courier is unable to deliver because nobody is present and no clear instructions have been left, the courier will leave a note with their contact details; it is the customer's responsibility to contact the courier within 5 working days to rearrange delivery; if this does not happen, the parcel will be returned to us and the customer will be issued with a full refund minus £8.99 for delivery and return.

Please visit the 'Our Service' section of this site for full details of our home delivery service.

Product Descriptions

Each Product purchased is sold subject to its product description and additional Specific Conditions related to that product including terms and conditions concerning estimated delivery dates and times. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the website as up to date as possible, the information including product descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a product until your order is accepted in accordance with our Order acceptance policy.

Alcoholic merchandise

Strictly Wine sells products containing intoxicating liquor i.e. drinks containing more than 0.5% of alcohol by volume (0.5% abv). Vintages, labels and closures may vary. All wines are 75cl and all spirits and liquors 70cl unless otherwise stated. Under the Licensing Act 2003 it is an offence to purchase or attempt to purchase alcoholic liquor if you are under the age of 18. Strictly Wine is committed to upholding both their legal and social obligations as a seller of alcoholic drinks. To achieve this we have a number of control checks throughout the purchase and physical distribution process, including but not limited to requesting your date of birth when the order is placed. In accepting these Conditions you agree to provide Strictly Wine truthful and accurate information and act in accordance with the Licensing Act of 2003.

Payment

The total cost of your order is the price of the Products ordered plus delivery charges. Payment can be made by any of the methods indicated in the Payments section of this Website. You confirm that the credit or debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.

Transaction Decline or Refusal

We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We reserve the right to withdraw any Products from this Website at any time and/or remove or edit any materials or content on this Website. We will not be liable to you or any third party if we withdraw any Product from this Website whether or not that Product has been sold; removing or editing any materials or content on the Website; refusing to process a transaction or suspending any transaction after processing has begun. To be eligible to purchase Products on this Website and lawfully enter into contracts on this Website you must:

• Register by providing your real name, phone number, e-mail address, payment details and other requested information
• Be over 18 years of age
• Stipulate a delivery address in the United Kingdom. Please note that we cannot accept deliveries to Hotels and Accommodation addresses or PO box numbers. Also, deliveries to Schools/Universities/Hospitals/Airports or Military bases cannot be accepted on our website.

By placing an order to buy a Product, you specifically authorise us to transmit information or to obtain information about you from third parties from time to time, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions, including but not limited to your debit or credit card number or credit reports.